DMDaniel Mercer
Owner & Founder
Daniel leads Best Roofers Jacksonville FL with a simple standard: explain the roof honestly, then build it correctly. He spends much of his week walking roofs with homeowners, showing them what he sees and translating roofing language into plain terms so they can make a confident decision instead of a rushed one. He sets the company's expectations for workmanship, material handling, jobsite organization and follow-through, and he reviews the way estimates are written so scope is clear before work begins. Daniel is most interested in the details homeowners rarely see: flashing transitions, ventilation balance and how a roof is prepared before the first shingle or panel goes down.
MCMarissa Cole
Operations Manager
Marissa keeps the schedule realistic and the projects moving. She coordinates material orders and delivery timing so crews arrive with what the roof actually calls for, and she builds the calendar around weather windows, permit timing and customer availability. When a project needs to shift, she communicates the change early rather than letting a homeowner wonder. Marissa also manages the paperwork trail behind each job so scope, materials and approvals stay documented from the first estimate to the final walkthrough.
ABAndre Baptiste
Project Manager
Andre runs projects in the field. He confirms access, staging and protection before crews start, checks that the scope on paper matches what the roof needs once tear-off begins, and makes decisions on decking, flashing and detail work as conditions are revealed. He coordinates crews, deliveries and inspections so each phase flows into the next without idle days. Homeowners usually meet Andre on site, and he is the person who explains what changed and why if the roof shows something unexpected.
TJTyler Johnson
Senior Roofing Supervisor
Tyler oversees installation quality across active projects. He watches the details that determine how a Florida roof performs: underlayment laps, fastening patterns, valley construction, penetration flashing and edge metal. He also sets the safety expectations on each roof and keeps crews consistent from the first course to the final ridge. When a job is finished, Tyler wants the roof to look the same on the back slope as it does from the street.
SMShawn Miller
Roofing Supervisor
Shawn leads crews day to day and keeps the roof deck organized while work is underway. He handles the sequencing that keeps a project tidy — staging materials, managing tear-off debris and protecting landscaping and driveways — and he inspects roofing details as sections are completed. Shawn's focus is on steady workmanship and clear direction so each crew member knows exactly what the next step is.
ARAustin Reed
Project Coordinator
Austin is the connection between the field and the homeowner. He confirms appointments, sends project updates, and makes sure documentation such as scope notes, material selections and photos is collected and shared. He also keeps internal communication tight so the office knows what the crew found on the roof the same day it happens. If a homeowner has a question mid-project, Austin is usually the fastest way to get an answer.
HDHannah Davis
Office Administrator
Hannah answers incoming calls, gathers the details that help us prepare for a roof visit, and schedules estimate appointments around each homeowner's availability. She maintains customer records, organizes project paperwork and follows up after visits so nothing sits unanswered. For most customers, Hannah is the first voice they hear from Best Roofers Jacksonville FL.
RWRobert White
Quality Control Inspector
Robert reviews completed roofing work before a project is called done. He checks flashing and penetration details, fastening, ventilation components, edge metal and finish appearance, and he verifies that the site has been cleaned, including magnetic sweeps for fasteners. Robert documents his findings with photos so homeowners can see the completed details they cannot easily view from the ground.
CRChris Ramirez
Service Technician
Chris handles repair and service calls. He investigates leaks by tracing water back to its actual entry point rather than patching the first stain he sees, and he works on flashing, pipe boots, skylight and vent penetrations, valleys and isolated shingle damage. Chris explains what he found, what he corrected, and whether the surrounding roof is holding up or showing broader wear.
EMEthan Moore
Job Site Crew Lead
Ethan coordinates the crew on the roof and on the ground. He manages material handling and placement so loads are staged safely, keeps the installation sequence moving in the right order, and stays on top of debris removal throughout the day instead of leaving it all for the end. Ethan's habit of cleaning as the project progresses is one of the reasons finished sites look the way they do.
