Complaints Policy
Best Roofers Jacksonville FL — last reviewed for accuracy at the time of publication.
Raising a concern
If something about your project, our communication or our work is not right, tell us directly. Call 904-474-5844 or write to us at 4663 River City Dr Suite 2013, Jacksonville, FL 32246 and describe the issue, the property address and how you would like to be contacted.
How we respond
We acknowledge complaints promptly and assign them to someone with the authority to resolve the issue. Where a site visit is needed to understand the concern, we will arrange one.
We document what was raised, what we found and what we did about it, and we share that summary with you.
Resolution
Our goal is a resolution you consider fair. If a correction to completed work is warranted, we schedule it. If we disagree with a complaint, we will explain our reasoning clearly rather than leaving it unanswered.
Contact
Complaints and follow-up questions may be directed to Best Roofers Jacksonville FL, 4663 River City Dr Suite 2013, Jacksonville, FL 32246, 904-474-5844.
Questions about this policy?
Call 904-474-5844 or email info@bestroofersjacksonvillefl.com and our office will help.